On the Dash: 72% of F&I offices use four or more software solutions, creating opportunities for workflow disruptions and duplicate work. Integrated systems can reduce manual data entry and errors that force F&I managers to rebuild deals or obtain new signatures. Faster F&I handoffs and fewer duplicate steps can improve the customer experience and support stronger NPS. According to CDK’s 2026 Friction Points Study, nearly three-quarters of F&I offices use four or more software solutions to complete a single deal. These tools aim to boost efficiency, collaboration, decision-making and automation, but switching between them often introduces friction rather than removing it, particularly in the F&I office. Employees who navigate multiple…
