Hey! I’m brand new to the industry and started working as a BDC rep and I wanted advice from both customers and seasoned workers. As a customer, what are some things you HATE when getting inquiry calls from dealerships? What are some stuff the rep says that would make you feel more inclined and interested in making an appointment? as an employee, what are some advice and tips you have to encourage people to visit the showroom? I’m not an aggressive or pushy person at all which is where I feel like I struggle most. I have a hard time with more difficult customers who refuse to come in and…
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