The next major dealership efficiency gains may not come from adding more people, but from using the people and technology dealers already have better. That was one of the key themes Greg Uland, VP of Marketing at Reynolds & Reynolds, heard from dealers at the company’s Amplify 2026 event. Uland joins us on today’s CBT Live segment to discuss productivity, AI, automated processes and the importance of execution inside today’s dealership. Employee expenses and productivity were among the biggest concerns Uland heard from dealers at Amplify 2026. He said one dealer described employee costs rising 40% over five years without a matching increase in output, a gap that has pushed…
