For World Automotive Group Owner Scott Falcone, AI is not about replacing dealership employees. It’s about giving his team better tools to solve problems, improve customer interactions and generate stronger results. Falcone joined today’s episode of CBT Live to discuss how he has built AI applications across his stores, producing measurable gains in sales and service. Falcone’s approach starts with identifying a specific dealership problem, then building a tool to address it. His stores use AI for sales communication, financial modeling and service diagnostics, including tools that help advisors and technicians explain vehicle problems to customers in less technical language, an approach meant to improve transparency and build trust while…
