A few overlooked fixed ops numbers show where service revenue is slipping away. On today’s edition of CBT Live, Lee Harkins, President and CEO of M5 Management Services, explains why additional sales request (ASR) closing percentage and parts sales per flat-rate hour matter. Sign up for CBT News’ daily newsletter and get the latest industry stories delivered straight to your inbox. Video multipoint inspections (MPIs) surface plenty of work, yet many stores never measure how much of it they sell. Harkins notes that one store recommended over $500,000 in service in a month and closed under 20% of it. Busy advisors skip the sale during the summer rush, and pushy presentations…
