On the Dash: Every brand in the study improved its service scheduling score, lifting the industry average 7 points Volkswagen ranked first overall, Volvo second, with Acura, BMW, Mazda and Nissan tied for third Independent chains reached callers faster and offered earlier appointments than the average dealership According to a new Pied Piper report, each auto brand improved its customer service scheduling this year. Per the report, Volkswagen dealers led the 2026 Service Scheduling Effectiveness (SSE) Auto Industry Study with an average score of 73 out of 100. The industry’s average increased by 7 points in its second year. Pied Piper evaluated 6,538 service requests via phone and website from dealerships of…
