The numbers behind a dealership’s service department can tell a much different story than the number of cars moving through the lane. Jumping right into today’s CBT Live segment, we’re joined by Christopher Singleton, Managing Partner of Mike Terry Chevrolet, to discuss the fixed ops metrics he closely watches and the processes dealers can use to improve technician productivity, profitability and customer retention. Though a high volume of vehicles in the service lane doesn’t automatically mean a profitable one, Singleton emphasized that dealership performance relies heavily on tracking hours per repair order, technician proficiency and additional service recommendations. Describing these extra recommendations as a “hidden gem,” he notes that unrecommended…
