Dealerships keep adding AI tools, but results depend on employees who understand them and help shape how they work. Stores that skip that step risk frustrated staff and a disconnected customer experience. On today’s edition of CBT Live, Jen Suzuki, Founder and CEO of ZukiTalk and President of eDealer Solutions, breaks down what real AI adoption looks like and how to win over skeptical employees. Sign up for CBT News’ daily newsletter and get the latest industry stories delivered straight to your inbox. Suzuki said team members should help onboard an AI tool by naming the friction in their roles. Managers then need to oversee the tool closely and gather…
