Join CBT News Co-Founder Jim Fitzpatrick at DriveCentric’s DC20 User Conference in St. Louis, where he caught up with CEO Matt Leone to discuss how dealers can boost customer engagement, streamline their technology stack and build stronger retention as margins tighten and competition heats up. Starting the conversation, Leone explains that DriveCentric spent 15 years evolving from a CRM provider into what he calls an engagement platform. The company built native video tools, live rooms and AI capabilities into its original CRM, then expanded further to include tools for reputation management, chat, digital retailing and marketing. Sign up for CBT News’ daily newsletter and get the latest industry stories delivered…
