The automotive retail environment is experiencing a substantial shift as artificial intelligence tools become integrated into everyday dealership operations. Across sales floors, BDC departments, and service bays, a noticeable divide is forming between staff members actively adopting these modern technologies and those hesitant to engage with them. Often, this hesitation stems not from a lack of capability, but from a lack of structured guidance. In the latest episode of Loyalty Based Sales Strategies, Founder of eDealer Solutions, Jen Suzuki, dives into how leaders can effectively train their teams. Sign up for CBT News’ daily newsletter and get the latest industry stories delivered straight to your inbox. According to Suzuki, forward-thinking…
