Rapid advancements in artificial intelligence (AI) allow businesses to deliver instant responses, but reliance on technology alone risks alienating customers. During today’s episode of CBT Now, we’re joined by Joseph Michelli, Customer Experience Expert, Bestselling Author, and CEO of The Michelli Experience, to share how to maintain the human element alongside automated technology. Sign up for CBT News’ daily newsletter and get the latest industry stories delivered straight to your inbox. While AI excels at handling routine tasks like resetting passwords or delivering immediate self-service answers, Michelli says that consumers still prefer human interaction when facing complex or high-stakes issues. He stresses that while technology drives operational efficiency and removes…
