Sold a 2022 Tundra with 70k miles recently. The customer had taken it to a Toyota dealer for a PPI. Mind you, we had just gotten the recall done so the new engine had around 2k miles on it. The PPI came back needing around $3k worth of engine work/maintenance. This customer luckily knew how to read a carfax but I’m sure some of my previous customers would’ve walked away from the deal over non existent issues. I called the service rep (in Fort Worth) and all he could say was sorry that they usually do recommendations based on mileage not based on anything visual. It made sense because they…
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