A great service department doesn’t happen by accident. It takes deliberate investment in people, training, and the tools that help teams do their jobs well. On today’s episode of Service Drive, Xavier Rivera, Service Director at I-95 Nissan and Greenacres Nissan in South Florida, joins us to discuss how he’s keeping service business strong at his stores. Rivera says a mix of technician development, culture, and transparency with customers keeps their service department busy. Sign up for CBT News’ daily newsletter and get the latest industry stories delivered straight to your inbox. Staying steady in the service drive At the corporate level, Nissan is working through a rough patch. Although…
