A few months ago, I tested the new electric Mercedes-Benz CLA. There were some aspects of the little sedan that really impressed me, but its infotainment system and lack of common-sense buttons and physical controls drove me to my wit’s end. It seems I’m not the only one, as Mercedes CEO Ola Källenius recently went on the record saying that the automaker has heard the public sentiment and since realized that it may have overdone things with its button-busting campaign. “Sometimes you get a bit ahead of yourself and do technology for the sake of technology and maybe forget a little bit about the customer,” Källenius said, according to Autocar.…
Mercedes CEO Admits It ‘Forgot a Little Bit About the Customer’ When It Axed Buttons
