BURLINGTON, Vt., September 8, 2026 — Widewail, the automotive customer intelligence platform, today launched Customer Clarity, the customer intelligence capability inside the Widewail platform. Customer Clarity interprets customer sentiment at scale, sets it against the local market, and returns a continuous, plain-language read on the customer experience along with a ranked list of what to fix first. Built for automotive franchise dealerships, multi-rooftop dealer groups, and OEMs, Customer Clarity connects a dealership’s customer reviews to its Dealer Management System (DMS) data, tying each review to the repair order or sale behind it and to the employees who served that customer. Where reputation tools report what customers said, Customer Clarity explains…
Widewail Launches Customer Clarity, Turning Dealership Customer Reviews Into Weekly Operating Priorities
