Window 27k, signed 39k. Who builds that gap?

Window was about $27,800. Finance had us focus on about $38,800. Nobody discussed or mentioned the $11k. Sales never named a package like that on the lot. Finance flipped pages fast, said the lower number was the full total, and moved on. We left with no copies. Days later they said we initialed an accessory package that was never discussed and is not on the car. GM is on email . Finance’s email address in the thread no longer exists . question: what usually makes that jump if tax/tag/doc cannot be the whole $11k, and is that sales, finance, or both? Edit: I’m Not asking why OTD is higher than…

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