If you’ve been skeptical of the huge screens and software taking over the automotive experience, here’s some hot, juicy validation. JD Power has released a new Component Quality Report, “a complete benchmark of component-level vehicle quality,” highlighting which parts of new cars are giving owners the most trouble. As it stands, “infotainment accounts for 25% of all vehicle problems and is the only category to worsen year over year.” One important concession: JD Power’s “worsen” phrasing is a little slanted—the real growing gap in satisfaction is more that other areas have improved while infotainment has not. But the fact remains that infotainment is a bigger percentage of car owner (and…
You’re Not Imagining It: Infotainment Systems Are Tanking Vehicle Quality
