Service departments may be busy, but that doesn’t necessarily mean they are operating more efficiently. According to Don Andres, Owner of Auto SCT Consulting & Training, an aging vehicle population is pushing more complex diagnostic and repair work into dealership service lanes, creating new productivity and customer retention challenges. Andres joins us on today’s CBT Live segment to discuss his recent CBT News article, Where did all the gravy work go? and explains why dealers need to rethink how they manage complex service operations. Sign up for CBT News’ daily newsletter and get the latest industry stories delivered straight to your inbox. At the start of today’s conversation, Andres said…
